Refunds and Reconciliation Policy

This page explains how refund requests, service credit reconciliation, and account closure settlements are handled on PayNexor. The platform operates as a software and automation service, not as a bank, money transmitter, or brokerage institution. Funds associated with your account are used within service workflows according to your selected features, account actions, and configured strategy behavior. Because execution and settlement involve external systems, processing outcomes may vary by network conditions and partner availability.

Amounts allocated to active service operations are generally treated as operational credits while those operations remain in progress. This means funds committed to in-flight processes, pending settlements, or active strategy cycles may not be immediately eligible for withdrawal or refund. Before any refund decision is made, we perform a reconciliation review to confirm account state, pending obligations, unresolved transaction records, and any active automation events that could still affect balance calculations.

If you request a refund of unconsumed service credits, the standard path is a formal account termination and final reconciliation process. During this process, we review deposits, completed operations, pending operations, credited amounts, and applicable fees or provider costs. Where a refundable balance is confirmed, approved reimbursement is generally returned to the original funding source when technically feasible. In some cases, additional verification may be required to prevent unauthorized claims or destination misuse.

Refund requests may be denied when funds are already consumed by completed service execution, where fraud or abuse indicators are present, where legal or compliance restrictions apply, or where technical records show that the requested amount has already been settled. We also reserve the right to delay processing when external provider disputes, network outages, or unresolved account integrity concerns must be investigated first.

Platform liability is limited to the service layer we control directly. We are not responsible for market drawdown, loss caused by user misconfiguration, irreversible blockchain errors, or delays introduced by third-party providers, blockchains, or exchange APIs. Users are responsible for keeping account credentials and second-factor access secure. Unauthorized access resulting from user credential exposure may affect eligibility for reimbursement.

To request reconciliation or account termination, contact support through the official channel and include relevant account details. We will review each request in good faith and provide a response within a reasonable time based on complexity. This policy may be updated as legal, operational, or infrastructure requirements evolve.